Service 2020: The need for speed

THE vast majority of businesses believe customers expect a faster service than they did five years ago according to Service 2020, a report on future trends in customer service by business advisers BDO and the Economist Intelligence Unit.

Living in an instant gratification, online society, customers have a “need for speed”; they are busy people and time is now a luxury good. 

Simon P Bevan, partner at BDO in Yorkshire, said:  “Speed has become a competitive differentiator and companies must maintain ... You can carry on reading TheBusinessDesk.com for free, but you have reached the maximum number of pages an unregistered user can view. To register for an account, click here or login below...