Airport turns to social media to improve customer experience
Birmingham Airport has turned to social media to try and improve the airport experience for travellers.
Twitter users travelling to and from the airport can now receive real time flight updates to their account as part of a new service called ‘FlightSmart’.
Using the @FlyBHX handle, the new free service allows tweeters to sign up to receive regular updates on their flight - from when the check-in opens to flight departure, plus immediate notifications of any cancellations or delays.
David Winstanley, the airport’s Chief... You can carry on reading TheBusinessDesk.com for free, but you have reached the maximum number of pages an unregistered user can view. To register for an account, click here or login below...
