Energy firms under scrutiny over complaints handling
Coventry-based First Utility, along with Ovo Energy and Utilita, are being scrutinised by Ofgem over their “poor handling” of customer complaints.
Watchdog Ofgem has opened compliance cases into the companies after carrying out its bi-yearly complaints handling survey.
The regulator said it is also expanding recent compliance engagement on complaints handling performance with Scottish Power through a compliance case which includes the results of the survey.
As well as this new compliance action, Ofgem is also requiri... You can carry on reading TheBusinessDesk.com for free, but you have reached the maximum number of pages an unregistered user can view. To register for an account, click here or login below...