Service 2020: The need for speed

Some 82% of businesses believe customers expect a faster service than they did five years ago according to Service 2020, a report from business advisers BDO and the Economist Intelligence Unit.

Living in an instant gratification, online society, customers have a “need for speed”; they are busy people and time is now a luxury good.

Alex Marsden, partner at BDO in the North West, says:  “Speed has become a competitive differentiator and companies must maintain service standards whilst deali... You can carry on reading TheBusinessDesk.com for free, but you have reached the maximum number of pages an unregistered user can view. To register for an account, click here or login below...