Service 2020: Customer service top priority for competitive business

BUSINESSES across the region will experience a fundamental change in the way they compete with one another as customer service becomes more important than both price and product quality, according to new research from accountants and business advisers BDO, written by the Economist Intelligence Unit (EIU).
 
The finding is one of eight 'Megatrends' revealed in a major new report on customer service released today and compiled from insights gathered from almost 500 business leaders across the world.
 
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